How to Issue a Customer Refund Within NMI

So, you have your Network Merchants Inc (NMI) payment gateway set up within your shopping cart and the sales just started coming in. Great right? What if you need to issue a refund (or partial credit)? It doesn’t happen often — hopefully — but it does happen from time to time, and you need to know what to do when it does.   Three Easy Steps to issue a refund using the NMI payment gateway. First of all, log-in to your NMI gateway account with the username you were given and the password you created. Secondly, in the Main Menu on the left of the page, choose Refund under the… Read More

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Many “preferred” or “recommended” gateway providers are not high risk friendly.

Below is a case study composite.  This is from some very recent experiences showing the importance of reading your terms and conditions before you automatically sign up for your hosting company’s “preferred” gateway, merchant account or site builder. I just finished my second of two long conversations with a client we will call Erica in Texas. We spoke about her challenges trying to bring up her E-Cig store with her current hosting provider. This hosting company happened to be offering site building and processing through their preferred providers as well. We have dozens if not hundreds of folks using her same hosting company and normally it is a great solution.… Read More

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So, when exactly are you billed for NMI payment gateway services?

NMI (Network Merchants LLC, DBA Network Merchants, Inc.) is the go-to payment gateway for most of our high-risk accounts. Their knowledgeable customer support team is always happy to help whenever needed.   One question that pops up frequently is: When can I expect to be billed for my NMI gateway? Typically most accounts are billed during the first five days of the month — for the preceding month’s fees. This includes the monthly fee, per item fees and any optional services you may have ordered, like iSpy Fraud detection or electronic check processing. Fees are automatically drafted from your checking account on file at NMI. Be sure to keep enough… Read More

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Magento, Authorize.Net and high-risk

Are you a high-risk merchant whose site sells electronic cigarettes, premium cigars, firearms via FFL to FFL transfer, or wine and spirits? If so, there are many solid payment gateway and merchant account options available for you, and a properly set up Authorize.Net account, with high-risk processing applied for correctly on the back end, may be your best bet. Click here to learn more about setting up Authorize.Net correctly on your high-risk site What is Magento? Magento Community is available as an open source (freely available and popular) online shopping cart. Magento offers flexibility and control over how your e-Commerce store looks and functions online. Magento is well-known for: Being a… Read More

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